Firetask 3 0 5 – Innovative Task Management Solution

Traditional workforce management isn’t up to the task of solving the problems today’s contact centers face. That’s why many are turning to the NICE Workforce Management (WFM) Suite to automate operations, overcome complexity, adapt rapidly and achieve more effective workforce planning, scheduling and optimization – all in a single, cloud-powered platform. NICE WFM is the only platform that enables a multi-pronged approach to increasing engagement and unlocking highly accurate planning.

WFM
Plan

Pinpoint long-term staffing needed to meet performance goals

  1. Make sure to describe an experience that included a significant challenge and a significantly innovative solution. Utilize the STAR method to formulate a strong answer. STAR is an acronym: ST– specific situation, task or problem; A– actions completed to resolve the issue; R– results that describe how the situation went from negative to.
  2. Windows only: Free application Ka Firetask is an automated task scheduler designed to run applications, copy files and folders, paste text snippets.
WFM
Hire

With an elaborate task management solution built-in, there’s nothing you cannot do with nTask. Assign tasks, manage priorities, set recurrences, and get notified when a task lies ahead of you. Furthermore, track and resolve issues associated with your tasks quickly with nTask’s powerful issue management module. Firetask 3.8.3 – Innovative task management solution. Firetask uniquely combines the advantages of classical priority-and-due-date-based task management with GTD. Stay focused and on top of your commitments – Firetask’s “Today” view shows all relevant due and next tasks in a single, clear overview.

Identify top candidates for performance and longevity


WFM
Forecast

Firetask 3 0 5 – Innovative Task Management Solutions

Accurately align staffing with customer demand


WFM
Schedule

Adopt multi-skill scheduling & increase employee engagement

WFM
Manage

Solve disruptions before they impact customer experience

WFM
Automate

Proactively identify issues and solutions, and automate employee communication

The most comprehensive WFM suite for the contact centers


Work Smarter, Not Harder

Watch our video series to learn how you can efficiently meet KPIs, drive agent engagement and adopt new solutions that empower your teams to work more effectively.


Leverage AI to Understand Complex Challenges

Changes to one element of forecasting or scheduling can have downstream effects. Learn how NICE WFM’s simulation capabilities eliminate hours of research and make forecasting for multi-skill agents and real-world prioritization a breeze.


Drive Employee Engagement with Powerful Scheduling Tools

Agents’ work-life balance has an outsized impact on adherence and retention, but meeting the needs of both employees and the contact center can be a challenge. Watch our video to learn how the NICE WFM Suite leverages AI and automation to make employees happy and drive business metrics.


Forecast More Accurately

Firetask 3 0 5 – Innovative Task Management Solutions

From statistics to mathematics to traditional formulas, contact centers have a variety of ways to forecast, but without AI, it’s nearly impossible to anticipate all possible scenarios. Learn how AI generate more accurate forecasts in our ebook, Workforce Management AI-based Forecasting for Dummies.

Firetask 3 0 5 – innovative task management solutions

Real-world Contact Center Workforce Management Results

The NICE WFM Suite transforms workforce optimization in the contact center. The results speak for themselves.

Sallie Mae

  • Saved on workforce analyst FTE costs by 33%

  • Improved agent satisfaction scores by 30%

  • Automated 99% of processing for schedule changes

Task

Resources to Help You Get the Right Agents Scheduled at the Right Time

EBook

Solving the Top Concerns of Today’s Contact Centers

WFM challenges are often addressed separately, but in reality, they’re intertwined.

EBook

How to Plan in a Rapidly Changing Environment

Budget planning is often done monthly, but that’s not enough when conditions change quickly.

EBook

Work at Home: a WFM Perspective

How contact centers can optimize remote work with intelligent WFM.

Post-its and other notes written on paper are now ancient history for people who work regularly with a PC, given the benefits offered by the many specialized applications designed for that purpose.
Ka Firetask is a free application for Windows that lets you create, edit, and delete different tasks, both recurring and single events, in a quick and efficient way.
You can distribute tasks in time, specifying their start time or regularity, as well as when they should run, (for instance, during Windows startup).
But Ka Firetask specializes in automation, as you might've noticed from the long list of actions, ranging from opening a file or displaying a text message to restarting the computer, taking a screenshot, or using Winamp.
Even so, you can always create your own script, which makes the application even more versatile.